United Airlines CEO Apologizes For Mishaps And Strikes Positive Note
United Airlines CEO, Scott Kirby's recent email to employees conveyed a strong apology for the airline's shortcomings that have caused nightmares for some passengers. The email also struck a positive note, emphasizing United's commitment to safety, customer service and economic recovery.
Apology For Passenger's Unfortunate Experience
In the email, Kirby showed true empathy for the passenger who experienced a harrowing incident on board a United flight. He remarked that none of United Airlines' efforts could possibly make up for the unfortunate experience of the passenger, but pointed out the airline committed to minimize such incidents to the greatest extent possible going forward.
Focus On Improving Service, Enhancing Safety While Planning For Future
The email further discussed United's ambitious plans to improve service and enhance safety. Kirby also emphasized his plans to invest heavily in new people, technology, high-end customer amenities, as well as in maintaining its operational loss prevention programs.
He also shared his thoughts about investments for the ultimate goal of economic recovery. According to Kirby, United Airlines will consider the long-term impact of the pandemic and take concomitant measures that will enable the airline to remain a strong, viable, and competitive force in the industry, as well as to revive its revenue growth.
FAQ
What did United Airlines’ CEO Scott Kirby say in his recent email?
In his email to employees, Scott Kirby apologized for the passenger's unfortunate experience and reiterated United Airlines' commitment to enhancing safety and customer service. He further discussed his plans to invest in new people and technologies, as well as in maintaining its operational loss prevention programs.
What are United Airlines' plans for economic recovery?
United Airlines plans to consider the long-term impacts of the pandemic and take concomitant measures that will enable the airline to remain a strong, viable, and competitive force in the industry, as well as to revive its revenue growth.
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